We are currently experiencing difficulties contacting people with hotmail email addresses.  The same problems may apply to outlook email addresses too.  This seems to have been going on since late September.  For the time being, please don’t leave a hotmail email address as a contact if you can use an alternative.  If you must use hotmail, or you have been in touch recently and not had a reply, please check your hotmail “Junk Email” folder regularly.

It also helps if you add us to your hotmail safe senders list.  In the hotmail settings menu (the cogwheel on the toolbar) click “Options”, then open “Mail”, then “Junk email” and finally click “Safe senders”.  In the box, type “” (without the double quotes) then click the “+” to the right of the box (you may need to scroll right to see it).  Lastly click the “Save” button at the top left of the page.